Escape Room frequently Asked Questions

• Making a Reservation: It is the customer's responsibility to accurately provide their information when booking online, selecting the correct escape room, date, and time. We are located at 3 Pershing Street, room 306, Cumberland, MD 21502. Be aware of the drive time from your location before booking. Confirmations are sent to the provided email. We do not call or text confirmations. Once you submit a reservation, a staff member's schedule is adjusted accordingly, and our cancellation policy goes into effect. 

•  Rules: Players must follow all rules and instructions given at the beginning of the event, and are responsible for any damages from misuse or brute force. Reservations may only be made by participants 18 or older. We recommend a minimum age of 12. Anyone 12 or younger must be accompanied by an adult 18 or older. To the fullest extent permissible by applicable law; Exit Strategy Escape Room Owner including all employees or agents shall not be responsible for any risk, hazard, danger, security, safety and/or protection for Exit Strategy Escape Room Game. You shall be solely responsible, answerable and accountable for your personal safety, security, body condition, disease transmission, pregnancy and/or health condition while you participate and/or play Exit Strategy Escape Room Games. Exit Strategy Escape Room Owner hereby expressly warns that the Exit Strategy Escape Room Game may be hazardous, risky, and unsafe. You and your party shall be duly informed and understand the underlying danger, risk, hazard of the Exit Strategy Escape Room Game and shall further confirm, ensure and guard against your body condition and personal safety while participating in the Exit Strategy Escape Room Game. You undertake to complete the Exit Strategy Escape Room Game in accordance to the instruction and rules specified by Exit Strategy Escape Room Owner, employees or agents. Failing which, Exit Strategy Escape Room Owner including the employees or agents shall have the right and power to decline or refuse your entry to the site. 

• Liability: Players are responsible for any damages they cause through brute force or misuse.  

• Personal items:: Players must keep their personal items at their own risk. Any items left in the check-in room are done at your own risk. Exit Strategy Escape Room, and their employees are not responsible for personal items.  

• Electronics: Players must not use electronic devices, including phones, cameras, and tablets. 

• Photos and videos: Players must not take photos or videos without permission. We’ll offer a chance for photos at the conclusion of the room at specific locations, as not to give away trade secrets. While on-site you are subject to video and audio surveillance. Participating in the escape room game you hereby grant Exit Strategy Escape Room permission to use your likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I understand and agree that all photos will become the property of the Exit Strategy Escape Room and will not be returned. I hereby irrevocably authorize the Exit Strategy Escape Room to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. I hereby hold harmless, release, and forever discharge the Exit Strategy Escape Room from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. 

• Dangerous items: Players must not bring dangerous items, such as weapons or explosives. We may refuse entry or ask you to leave during the event and you’ll forfeit your reservation with no refund.  

• Intoxication: Players must not enter the escape room while intoxicated or under the influence of drugs. We may refuse entry or ask you to leave during the event and you’ll forfeit your reservation with no refund.  

• Late arrivals: Players who are late may have their time reduced. We ask that you arrive 15 minutes before your reserved time. The 60 minute clock will start regardless of your arrival 15 minutes past the reserved time. The room will be considered a no-show after 30 minutes from the reserved time. Rooms will conclude, at the latest, 75 minutes after the reserved time. No refunds for day-of cancellations or no-shows.  

• Cancellation Policy: We require 48 hours notice to cancel a reservation for a full refund. Cancellations with 24-48 hour notice will receive store credit. No refunds for cancellations inside of 24 hours or no-shows. 

Exit Strategy Escape Room

Address:

3 Pershing Street, room 306

Cumberland, MD 21502

Email:

info@exitstrategyescaperoom.com 

Phone:

301-876-7964